Dead ringers : how outsourcing is changing the way Indians understand themselves
Ressource électronique
- Auteurs : Nadeem Shehzad (1978-) ;
- Editeurs : Princeton, N.J. Princeton University Press ;
- Date d'édition : C2011
- ISBN : 978-1-400-83669-7, 1-400-83669-7
- Sujets : Contracting out -- India, Offshore outsourcing, Globalization, Social change, Culture diffusion, Business
- Langue(s) : Anglais
- Description matérielle : 1 online resource (xiii, 273 p.), : Ill.
- Pays de publication : États-Unis
Notes
Includes bibliographical references (p. [227]-263) and index.
Résumé
In the Indian outsourcing industry, employees are expected to be 'dead ringers' for the more expensive American workers they have replaced--complete with Westernized names, accents, habits, and lifestyles that are organized around a foreign culture in a distant time zone. Dead Ringers chronicles the rise of a workforce for whom mimicry is a job requirement and a passion. In the process, the book deftly explores the complications of hybrid lives and presents a vivid portrait of a workplace where globalization carries as many downsides as advantages. Shehzad Nadeem writes that the relatively hig